Your Guide to Hanoi Airport

Your Guide to Hanoi Airport

In Travel Destinations by Phoebe Nicolas

Noi Bai International airport is one of the three largest airports in Vietnam along with Danang International airport and Tan Son Nhat International airport. Noi Bai International airport is located in Phu Minh, Soc Son, Hanoi which is around 30 km away from the city center. It was built with a separate domestic terminal and international terminal. Noi Bai International airport receives over 15 million passengers yearly.

As one of the largest in Vietnam, Hanoi Airport has two terminals. Traveling to your chosen hotel will not be hard as the option for transfer isn’t limited. Both terminals have money exchange kiosks and ATM for your cash needs. There are restaurants, airport lounges and shops to choose from as well.

What to Expect

Hanoi Airport consists of two terminals, with the old Terminal 1 (domestic) being described as having a “bus station vibe,” and the new Terminal 2 (international) being described as well-equipped. Transfers between the two terminals can be done by shuttle bus running every 10 to15 minutes, from 6am to midnight, and starting at: T2, level 1 (at west side), making stops at T1, level 2, at A Lobby; at E Lobby, and on to level 1, at A Lobby.; however, transferring to Terminal 2 requires a visa.

There are plenty of shops, restaurants, and services throughout the airport, both landside and airside, though Terminal 2 has the better selection. Airport staff received mixed reviews, and there are reports of some staff seeking bribes. There is free WiFi and mobile charging stations in both terminals. For additional comfort, passengers can also pay to use one of the first-class airport lounges.

Things to note:

  • There are water refilling stations set up for passenger use (bring a water bottle).
  • Charges for food & drink are reasonable and restaurants show mandatory price lists.
  • A hotline for passenger complaints /problems is available.
  • Free electric golf buggies are available on level 3 (priorities are persons with limited mobility, elderly, children & pregnant women)

Airport Location Map

Transportation

Going to your chosen accommodation from Noi Bai International airport will not be difficult as there are plenty of public transportation to choose from.

Your Guide to Hanoi Airport

Public Taxi:

Metered Taxis are available on the arrivals level at both Domestic and International terminals. Taxi fare is charged according to taxi meter. Taxi ride to the city center takes about 30 minutes and costs approximately 320,000 VND.

Minibus:

Minibus at Noi Bai International airport offers transportation directly to your hotel or residence in Hanoi.

Airport Minibus one way trip to Vietnam Airlines Office on Quang Trung in Hanoi city center costs around VND 22,000 for Vietnamese or around VND 32,000 (US$2) for foreigners.

Fares to other destinations in Hanoi are higher (around US$4). Make sure to confirm your destination and fare before boarding the minibus. Note that minibuses leave the airport when full.

Minibus to the airport depart from opposite the Vietnam Airlines Office on Quang Trung in Hanoi city center.

Public Bus

Hanoi city buses number 7 and 17 connect Noi Bai Airport with Hanoi city center. The bus stop is just on the right side of the terminal exit. Bus Express 86 is one of the best options to travel to Hanoi Old Quarter. It runs from Hanoi Noi Bai Airport to Hanoi Station, with more than 8 stops in between.

Traveling by bus costs around 5,000 VND (0.3 USD) per person and takes about one hour. Buses run every 15-20 minutes from 5 a.m. to 10 p.m. See the bus routes map below:

Your guide to Hanoi Airport
Your guide to Hanoi Airport
Your guide to Hanoi Airport

Bus number 7 connects the airport to Kim Ma bus station.Bus number 17 connects the airport to Long Bien bus station.Bus Express 86 connects the airport to Hanoi Old Quarter.

Car Rental

If you want to rent a car for your trip from Hanoi Airport, you can do it through the car rental companies at the airport facilities. The car rental companies can be found at the arrivals level of the International Terminal. Manage your expectation as this tends to be quite expensive.

Another option for a private car rental and probably the easiest of them all and my personal choice is to book a GrabCar. Just download the app and register. You need to select the pillar/exact location you will wait at when you book a GrabCar. The driver will usually call/text you to confirm your location.

Immigration Process

Upon exiting the airplane, just follow the sign to the visa on arrival counter (usually 3 minute walk) and make sure that you have all required documents ready to get the visa stamped. Normally the process takes less than 30 minutes, however, there are times that it may take a bit longer, about 1-1.5 hours due to a large number of arrivals.

To save more time for queuing to get visa stamp at the airport, you must prepare carefully and accurately all necessary documents as listed below:

  • The Vietnam visa approval letter sent to you via email, this must be printed and taken together with you to the airport.
  • Completed entry-exit form and 2 passport-type photos (4*6Cm)
  • Bring your original passport to the airport and make sure that its validity remains at least 6 months. Your passport is required to have at least one blank page where the visa sticker can be placed.
  • Cash for paying the visa stamping fee at Immigration counter. For visa fees and other charges, please check it here.
Your Guide to Hanoi Airport

Money Exchange and Banks

You have two options for getting Vietnamese Dong at Hanoi Airport:

Withdraw cash from ATM

Cash withdrawal in most cases is less cost-effective option than exchanging currency at Hanoi Airport as you not only loose on exchange rate (your home bank usually offers low foreign exchange rate than Vietnamese banks) but most of the time, you also need to pay your bank’s foreign withdrawal fees and usually an additional fee charged by the local bank.

Exchange your foreign currency

Currency exchange rates at Noi Bai Airport might be not the best you can get in Hanoi but money changers here still offer quite good rate, especially if you are exchanging US Dollars. Money changers can be found at both terminals of Hanoi Airport: domestic (Terminal 1) and international (Terminal 2).

Restaurants Inside the Airport

There are restaurants and cafeterias on all floors of the terminal building. As with most airports, they can be quite pricey. However, these are good options if you are looking for a light meal, cold beer, or coffee before boarding your plane.

Your Guide to Hanoi Airport

Airport Lounges

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door.

  • Passes Song Hong Business Lounge – Location: Terminal 2, Airside, International Departures, after Security Checks, 4th Floor, East Wing. Lounge Access: Prepaid lounge passes • Lounge membership programs.
  • Passes Song Hong Premium Lounge – Location: Terminal 1, Airside, Domestic Departures, 3rd Floor. Showers are available. Lounge Access: Prepaid lounge passes • Lounge membership programs.
  • NASCO First and Business Class Lounge – Location: Terminal 2, Airside, Level 4, East Wing. Lounge Access: Pay at the Door.
  • NIA First and Business Class Lounge – Location: Terminal 2, Airside, Level 4. Showers are available. Lounge Access: Pay at the Door.

Airline Lounges

If you are a First or Business Class traveller you may have access to the lounges listed below. For more information, check the airline’s website.

  • Domestic Terminal, Airside – Vietnam Airlines Business Class Lounge (Departures D) • Vietnam Airlines Business Class Lounge (Departures B) • Vietnam Airlines Business Class Lounge (Departures A).
  • International Terminal, Airside – Vietnam Airlines Business Class Lounge.

Closest Hotels

There is a hotel at Hanoi Airport and several nearby hotels with shuttle service. Start your search below.

Airport WiFi and Mobile Charging Stations

Airport free wifi

The free Wi-Fi service at HAN is provided by Noi Bai International Airport. The free session last for 240 minutes. To connect to HAN passenger Wi-Fi, use your device to connect to SSID Noi Bai Airport Free Wi-Fi as instructed below.

  • You will need to register.
  • Once connected, open your browser.
  • You will be shown a registration form.
  • Fill in your details and then submit.

Mobile charging stations

Mobile charging stations, each with up to 10 charging ports, are available in these locations:

  • T1/Domestic, landside, 1st floor, Public Halls A & E.
  • T1/Domestic, airside, 2nd floor Departures lounge Halls A, B & E.
  • T2/International, landside, 3rd floor Information Counter.
  • T2/International, airside, Departure lounge, near Gates 21, 22, 23, 28, 31, 32, 33, 34, 35.

Shopping

Duty-free shopping is available in the International Terminal (T2) on the center of the International Arrivals lounge (1st floor), and the International Departures lounge east wing (3rd floor). There are shops selling local handicrafts, souvenirs, books and more are available in the departure’s areas of T1 and T2. You can find a good selection of alcohol, perfumes, cosmetics, chocolates, and electronic goods. Prices can be a little steep and you need to be wary about exchange rates. Prices are often quoted in VND but charged in US dollars.

Your Guide to Hanoi Airport

If you have an airport question or need help finding your way around, there are information desks available:

  • International Terminal (T2) – Landside, First Floor • Landside, 3rd Floor.
  • Domestic Terminal (T1) – Landside, First Floor • Landside, 1st Floor, connector bridge of Hall E and A.
Your Guide to Hanoi Airport

This guide is for informational purposes only. All information, including rates and hours, are subject to change at any time without prior notice. The information in this page is based on information collected from different sources. We are not representatives of any of the above-mentioned service providers. To report errors or to add/update any items mentioned in this page, please send us an email.

Phoebe Nicolas
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